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ABOUT US

Katrina and Paul McFetridge of PK MAC Relief Management, providing hands-on accommodation management and consultancy services

Experienced, hands-on Management Couple with a combined 40+ years in property, hospitality, and building management.

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Proven ability to co-manage residential and holiday complexes, lead staff, resolve guest issues, oversee maintenance, and uphold high safety, presentation, and service standards.

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Passionate about delivering relaxed, high-quality stays for guests while maintaining operational efficiency, compliance, and positive community engagement.

Core Strenghts

  • Onsite Accommodation Management

  • Guest Experience & Front-of-House Services

  • Facilities, Maintenance & Contractor Supervision

  • WHS Compliance & Risk Mitigation

  • Staff Leadership, Rostering & Training

  • Pool, Spa, and Grounds Management

  • Budgeting, Reporting & Xero Accounting

  • Booking Systems

  • Emergency Response & On-Call Availability

  • Business Development and Lead Generation

Paul McFetridge

Paul has 20+ years of experience in construction, facilities management, and caretaking. His strengths lie in preventative maintenance, pool and spa servicing, WHS compliance, and grounds care. Paul ensures safety and upkeep are always prioritised. Paul has worked remote across his vast mining career and holds a Heavy Rigid license.

Paul McFetridge, experienced property maintenance and building operations professional.
Katrina McFetridge, accommodation and property management professional with extensive hospitality and operational experience.

Katrina McFetridge

Enthusiastic leader with 20 years of experience planning, leading, and improving operational functions. Tactical in developing policies, managing projects, and overseeing major refurbishments. Goal-oriented management professional with a demonstrated record of producing positive financial outcomes. Strategic-thinking individual, engaging and pleasant personality with expertise in improving customer and stakeholder relationships.

motelsos.com
Elite Manager Program

We completed the motelsos.com Elite Manager Program in July 2026, expanding our motel management knowledge, strengthening our operational skills and becoming proficient in using the GuestPoint Property Management System. 

PK MAC Relief Management – MotelSOS Elite Manager Program completion certificate

Our Approach

We understand that every property runs differently.

Our role is simple: to step in and manage your business exactly as you do.

We follow your systems and procedures

We maintain your standards and routines

We ensure consistency for guests and staff

We provide a seamless handover before and after our placement

No disruption. No changes. 

Just reliable, professional coverage.

PK MAC Relief Management – professional accommodation relief management, extended management and consultancy services.
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